Trying to Purchase Phone

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Groupie
Groupie

Trying to Purchase Phone

We have been trying to purchase  a phone since Monday.  We have called Boost for assistance, went to the store for assistance, and have gotten no where.  We have tried to use multiple credit cards and a debt card nothing has went through.  Our credit card company has told us there is no problem with the cards.  In fact we were told the transactions appeared  to go through but Boost canceled each transaction.  IF THE PHONE IS NOT IN STOCK just tell me so we can stop trying.  We have been BOOST customers for 5+ years and have never had so many problems trying to purchase a phone.  PLEASE check into this, I would prefer not to receive the same response I've been getting for the past several days..NO ONE KNOWS!

5 REPLIES 5
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Agent

Hey there @XO We apologize for the inconvenience. Are you trying to purchase the phone with the BoostUP!?

 

~JoyP.

~ Joy P.
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Groupie
Groupie

No.  We are trying to buy and activate it. 

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Agent

Which cell phone are you trying to purchase? 

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Groupie
Groupie

IPhone 8

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Agent

Please let us know, are you getting any error messages when you try to purchase online?