Solved! Go to Solution.
Hey there, Taneshia30! Sorry for the late reply! We're sorry, but we can't move the money from one account to another account, even if you know who the other account belongs to.
If you have a Re-Boost card or a credit card, we can help you add money to that account, but we can't transfer it from a different account.
We truly apologize for the inconvenience this may cause.
I am having this same issue. I was not aware that I could only make payments from my father's account since he is primary. I paid for two months and now I cannot even use my own phone. I need to have the money transferred.