Tracking info

Go to solution
Highlighted
Groupie

Tracking info

I purchased a phone Thursday around 10 am and payed for expedited shipping (overnight). It's already Monday and have yet to receive my phone or even a tracking number for that matter. Can anyone assist?
See more topics labeled with:
1 ACCEPTED SOLUTION

Accepted Solutions
Agent

Re: Tracking info

Hey there, klujaan! Can you private message us so we can investigate further?

View solution in original post

7 REPLIES 7
Agent

Re: Tracking info

Hey there, klujaan! Can you private message us so we can investigate further?

View solution in original post

Groupie

Re: Tracking info

How do I get mine?
Agent

Re: Tracking info

Hi, Juanl9271! Thanks for contacting us. Once the order is progressed and shipped our warehouse will send an email with the tracking number. If there’s anything else that we can do for you, let us know.

Groupie

Re: Tracking info

It says order has been shipped but I never received the tracking information.
Agent

Re: Tracking info

Understood. We want to help. Please send us a private message along with your phone number, PIN and order number. 

Re: Tracking info

I’m having the same problem. I need help please
Agent

Re: Tracking info

Hey there, @Mccoyranch1709. Thanks for reaching out to us here. We want to look into this for you. To further assist you, please send us a private message with the Order Key. 

 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".