There was a problem with your transaction

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Accomplice

There was a problem with your transaction

I am wanting to purchase a new phone through the BoostUp offer. 

Everything is perfect with my account. Never missed a payment. 

I have the funds for the phone. Not an issue. 

But I keep getting the following message when placing my order. Or trying to. Very frustrating!  Is this happening with ANYONE else? I have tried calling the service numbers, and cannot get a HUMAN being on the phone. Screenshot 2017-09-13 13.27.16.png

3 REPLIES
Agent

Re: There was a problem with your transaction

Hey, MegSutt! Thank you for bringing this to our attention. We'll be happy to assist you with that. Can you please send us a private message so we can further review this?

Groupie

Re: There was a problem with your transaction

Did you get an answer? I’m having the same issue
Agent

Re: There was a problem with your transaction

Thank you for bringing this to our attention, @kat-t. We'd love to help. Please go to the web browser settings, select advance and clear cache and cookies. Then, restart the device and try again.