Switching phones

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Accomplice

Switching phones

I’m an existing boost customer I recently received my 64GB iPhone XR but when I go to switch my number over and activate it I get a message saying this device is not eligible to swap.
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Agent

Re: Switching phones

We'd be happy to help you. Please send a private message with the account phone number, pin code, IMEI and SIM card number. 

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Agent

Re: Switching phones

Hi, Mitch95. Let's do some investigating. Is it a Boost Mobile iPhone XR?

Accomplice

Re: Switching phones

Yes
Agent

Re: Switching phones

We'd be happy to help you. Please send a private message with the account phone number, pin code, IMEI and SIM card number. 

Accomplice

Re: Switching phones

How do I send a private message
Agent

Re: Switching phones

To send a private message just click on the profile of any user and, in the next screen, click 'send this user a private message'. 

Groupie

Re: Switching phones

I’m having the same issue with an iPhone 7 from a friend. Keeps saying it is ineligible
Agent

Re: Switching phones

Hey there, @elijahs! Looks like we’ll need to do some investigating. Can you private message us your phone number so that we can verify your account first? Thanks!

Groupie

Re: Switching phones

How do I private message on here? I’m kinda new
Agent

Re: Switching phones

To send a private message just click on the picture of any user and, in the next screen, click "send this user a private message".