Someone used the wrong email to purchase service. It was my email, and there is no way for me to report this concern on the account confirmation email nor the chat help. Please fix this and remove my email from that account please.
So sorry to hear about this experience, middlegrey. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.