Secondary line shows credit of $85

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Groupie

Secondary line shows credit of $85

Signed up for family plan. I am the primary holder. The secondary line was charged but I was also charged as the primary. The secondary line now shows a credit of $85. How can I get this refunded?
1 ACCEPTED SOLUTION

Accepted Solutions
Agent

Re: Secondary line shows credit of $85

@Mrdemor Please, send us a private message so we can investigate this situation.

6 REPLIES
Groupie

Re: Secondary line shows credit of $85

You can try to call customer care (611) and see if they can help you.

Agent

Re: Secondary line shows credit of $85

@Mrdemor Please, send us a private message so we can investigate this situation.

Groupie

Re: Secondary line shows credit of $85

 
Groupie

Re: Secondary line shows credit of $85

Nichole Mercer

Re: Secondary line shows credit of $85

I wouldn't contact anyone if its not necessary. We didn't and used it to buy add-ons. Before that, I called and they tried telling me some story of how it wasnt ours but we pay the bill. We knew exactly when and where that amount came from. Moral of the story...they will never give you money if they know there's a slight chance u could be talked out of it.
Groupie

Re: Secondary line shows credit of $85

Was actually contacted by Boost Agent regarding my post. They were very helpful and helped me with my dilemma. It turns out all I had to do was stop the auto pay for the account so that I could access the amount already paid. So simple I never thought about that.