We’d love to help you out with this, MsNeisha! Can you please send me a private message with the card PIN to verify it.
To send me a private message, please click on my username and select to send a private message.
Hello @Greek84! Please send us a private message with the details of the card so we can assist you. In order to send us a message through the community, you will need to click on one of the agents profile (they will marked as such), in the next screen, click "send this user a private message".