Refunds

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Groupie

Refunds

Hello. I tried to pay $3 for my $3 phone bill, and you charged my card $30. I did not expect this charge, and was told I was paying $3. I would like a $27 refund or if you have too, you can cancel the entire payment and I will not have an active phone until you’re willing to fix the issue.
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4 REPLIES 4
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Agent

Hey there, @xmcphanx7! Thanks for contacting us. Please send us a private message with your phone number and PIN, that way we can take a closer look. 

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Groupie

That would be awesome if I knew how to do that. I’ve never used this website before. Could you please be more helpful?
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Groupie

I think I did it.

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Agent

Follow these steps:
Click on the user name of the Social care agent. You will be taken to their profile.
 Click the "Send this User a Private Message" located on the right hand side. 
Type your message in the new window and click Send.