Refunded for Phone I Tried to Buy

Refunded for Phone I Tried to Buy

Yesterday I ordered a new Samsung (I recently got an iPhone and I don't like it, so I want to switch back to android). A few hours after I ordered my new android, I got an email saying my order had been refunded and if I want to buy a phone, click this link to see local stores. The link didn't work, and I have no idea why I can't buy a new phone! 

5 REPLIES 5

Re: Refunded for Phone I Tried to Buy

So sorry about the trouble, emariepeyton! Was your billing card's address the same as your delivery address?

Re: Refunded for Phone I Tried to Buy

It should have been... but it says the payment never reached boost so my account doesn't even show that I tried to buy anything.


@Boost_MasielQ wrote:

So sorry about the trouble, emariepeyton! Was your billing card's address the same as your delivery address?


 

Re: Refunded for Phone I Tried to Buy

Understood. Unfortunately, the order didn't pass the verification process and the system is requesting for the phone to be purchased at a Boost Mobile store. Sorry for any inconvenience.

Re: Refunded for Phone I Tried to Buy

OK. I called the store near me but the phone I was trying to buy is used and on sale online. They don't carry used phones and it is not on sale there. Should I try ordering again?

 

Re: Refunded for Phone I Tried to Buy

For sure, you can.