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Refund

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Groupie

Refund

I paid my phone bill today and never got the service turned on but it still took the money off my card so I either need a way to get my phone in or a refund. It’s been a while since it’s been on but it said I wouldn’t lose my number until 12-18-2019. I paid it yesterday and nothing happened.
4 REPLIES 4
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Agent

Re: Refund

Hey there @lmakaylaa We apologize for the inconvenience. We'll be more than happy to assist you! Would you please send us a private message, so we can further assist you?

 

Note: For you to send a me a Private Message only need to click on my username, which will  take to my profile, once you're there on the right side of the screen you will see the  option to send me a Message.

 

~JoyP.

~ Joy P.
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Groupie

Re: Refund

How do I send a message
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Groupie

Re: Refund

How do I send a private message
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Agent

Re: Refund

Hello, @lmakaylaa. Thank you for stopping by. You can send a "PM" or private message a couple of different ways. If you click on the name of the person, you'll be taken to their profile.  On the right side of the screen, you should see "send this user a Private Message". Click it and you'll be taken to the PM window with their name already in the To: field. Type up what you want to say, hit send message and you're good. You can also go to your own profile by clicking on your name from the forums and then clicking the PM icon. From the PM window select "New Message" and type the user name of the   Community member in the "To" field and off you go. -Kira_M.