Refund?

Highlighted
Accomplice

Refund?

Hey i just wanted to know how do i know that i will get my refund? Why is the process so long. I dont mean to bug yall but i cant let $547 just disapper. Im sure its been 5 business days already. I am aware that it might take up to 14 business days.
8 REPLIES 8
Highlighted
Agent

Hi there! Thanks for reaching out to us. Could you please confirm the case ID number so we can look into that?

Highlighted
Accomplice

This is the order key.ek-bepp-*****

Highlighted
Agent

Are you an existing customer? If so, please send us your phone number and pin code. 

Accomplice

I am not a boost mobile customer. I was going to activate my phone and set up my boost mobile account at the same time. I was planning on doing that as soon as i got my phone. The phone got sent back to the company because they delivered it but no one was at my house to collect the package. They took the phone back and shipped it to the boost mobile company. Its been a week already. But im still concerned and worried about if i will really get my refund.
Highlighted
Agent

We've called our Back office team and confirmed that the money will be refunded today. 

Highlighted
Accomplice

Okay, thank you!! i appreciate everything that you did for me.
Highlighted
Agent

Our pleasure! 

Highlighted