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Hello, @cmctlc34. Thanks for contacting us. Can you please send us a private message with your phone number and PIN so we can assist you further?
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".
Oh, no! To send a private message you simply go to one of our agents profile who you want to send a message to and hit the "send this user a private message" button. It's under their contact section on the right side of their profile, right next to their badges.
Hi, Boost. My name is Daija and I am very upset and unsatisfied with the way your website operates. One, I tried to find talk to an agent and I don't understand why I would have to pay to speak to one. Two, I tried to figure out on my own how to refund the money on my account to get my $25 back since it didn't activate my account separately from the others on the Family Plan. Three, I tried to set up my own account and break away from the Family Plan I'm in so I can have my services turned on. In all the cases I have gotten the run around and it's taken more than 2 hours for an agent to reach me. Seriously you people need to upgrade your services and make it affordable, and easy to use. Also refund should be simple and done at the hands of the consumer. Now I need help to refund the $25 back onto my Visa.
Hey there @DaijaKL We sincerely apologize for the difficulties you're experiencing. As we can see one of our agents is already assisting you through "Private Message". Please, wait for their response.