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Hello, @cmctlc34. Thanks for contacting us. Can you please send us a private message with your phone number and PIN so we can assist you further?
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".
Oh, no! To send a private message you simply go to one of our agents profile who you want to send a message to and hit the "send this user a private message" button. It's under their contact section on the right side of their profile, right next to their badges.