Refund on account balance

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Groupie

Refund on account balance

Hi there i made two payment for my phone bill and i thought i canceled one of them can i get the money back or it just stays there for my next phone payment

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Agent

Re: Refund on account balance

Hi, DeadZone. We would like if you send us a PM with your phone number and PIN code so we can submit your refund request.

10 REPLIES
Agent

Re: Refund on account balance

Hi, DeadZone. We would like if you send us a PM with your phone number and PIN code so we can submit your refund request.

Groupie

Re: Refund on account balance

didnt get the refund yet

 

Agent

Re: Refund on account balance

Hi again, @DeadZone We've sent you a private message with the following information: "The case number for your refund request is: (See original case number in the PM we sent you). You will receive a refund in 7 to 10 business days."

Groupie

Re: Refund on account balance

ok thxs

Groupie

Re: Refund on account balance

I’ve made two payments $50 and $35. My monthly bill is $35 but I wanted to put $50 as a advance payment but instead they but it on my account. I’ll like a refund of my $35 to my credit card and use the $50 as next month payment (advance payment)
Agent

Re: Refund on account balance

Hello, @Chiki2917. Thank you for stopping by. Could you please send us a private message to better assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M. 

Enthusiast

Re: Refund on account balance

How do i go about getting a refund on my account balance?
Agent

Re: Refund on account balance

Hello, Goose! We definitely want to look into this for you. Why would you need a refund?

Enthusiast

Re: Refund on account balance

I paid my $50 bill but then noticed that there's a $60 plan that provides more hot-spot. But just settled for my usual. So now I have a $10 balance that I would like back on my card.