Refund on account balance

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Newbie

Refund on account balance

So I was trying to change my plan to $50 instead of $60 but I got charged both the $50 went into the account balance which I want back
33 REPLIES 33
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Agent

We will be waiting for your private message @Chae1103

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Agent

Have you tried on a different device? Follow these steps:
-Click on the user name of the Social care agent. You will be taken to their profile.
-Click the "Send this User a Private Message" located on the right hand side.
-Type your message in the new window and click Send. @Chae1103

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Accomplice

Can you send me a private message, I see how to start a empty message? I’m unable to do it from a users profile.
Agent

I just did.

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Accomplice

Can someone else help me out? I can receive private messages but I can’t start them?
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Agent

I just replied to your message.

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Agent

Hi Chae1103!

 

We have reviewed your account and the charge of $130 seems correct, since the AutoPay discount no longer applies to your account. The $5 discount was discontinued months ago, so we grandfathered previously enrolled customers in the promotion, to be removed only after specific changes in the account were performed, like cancelling the AutoPay for instance.

 

At this point, we're unable to restore the $5 discount promo on your account. Your monthly payment will be $130 as a result.

 

We'll be glad to answer any other questions you may have.

 

EdwinRG

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Accomplice

Actually it’s not correct. I can prove it. Can I send you my screenshot
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Accomplice

IMG_1800.jpg
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Accomplice

The thing is your website stated a certain amount would be billed then it billed differently. I took this screenshot on Tuesday. You guys owe me my money.