Refund on account balance

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Refund on account balance

So I was trying to change my plan to $50 instead of $60 but I got charged both the $50 went into the account balance which I want back
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Agent

Re: Refund on account balance

We can definitely help you out with that, @Nickangel. Please, send us a private message with your phone number and PIN to further assist you. 

33 REPLIES
Agent

Re: Refund on account balance

We can definitely help you out with that, @Nickangel. Please, send us a private message with your phone number and PIN to further assist you. 

Accomplice

Re: Refund on account balance

I was overcharged & customer service is rude and won’t help. I want a refund and they can actually close my account
Agent

Re: Refund on account balance

Really sorry to hear about this, @Chae1103. Can you send us a private message so we can investigate?

Accomplice

Re: Refund on account balance

How do I send a private message?
Agent

Re: Refund on account balance

Hi, @Chae1103 For sending any of us a private message, please click in our user-name to access our profiles. In the right side of your screen you will see a button labeled "Send This User  Private Message".

Accomplice

Re: Refund on account balance

I don’t have the option to send a private message I’m on a IPhone X
Agent

Re: Refund on account balance

You can do it if you use the "Request Desktop Site" function of your device.

Accomplice

Re: Refund on account balance

Ok I’ll try it
Accomplice

Re: Refund on account balance

No luck and I’m on the full site