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We can definitely help you out with that, @Nickangel. Please, send us a private message with your phone number and PIN to further assist you.
Really sorry to hear about this, @Chae1103. Can you send us a private message so we can investigate?
Hi, @Chae1103 For sending any of us a private message, please click in our user-name to access our profiles. In the right side of your screen you will see a button labeled "Send This User Private Message".
You can do it if you use the "Request Desktop Site" function of your device.