I think we're unclear here; sorry about that! Would you mind deleting that message with your number and pin code, as you have it posted publicly? I'd love to help you in a private message!
To send a private message you simply go to one of our agents profile who you want to send a message to and hit the "send this user a private message" button. It's under their contact section on the right side of their profile, right next to their badges.