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Refund for services not rendered

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Groupie

Refund for services not rendered

I am requesting a refund in the amount of $65 dollars. I've have tried unsuccessfully for over a month to add numbers to a family plan. I have spoken with numerous agents as well as done online chat. I want an immediate refund of the stated amount.
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Agent

Re: Refund for services not rendered

Hello, Mbethzornes. We definitely want to look into this for you. Can you send us a private message with your phone number and pin code to review this?

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Groupie

Re: Refund for services not rendered

I've been to actual store locations as well
Agent

Re: Refund for services not rendered

Hello, Mbethzornes. We definitely want to look into this for you. Can you send us a private message with your phone number and pin code to review this?

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Groupie

Re: Refund for services not rendered

How do I send a private message? I only see the option to post.
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Agent

Re: Refund for services not rendered

To send a private message you simply go to one of our agents profile who you want to send a message to and hit the "send this user a private message" button. It's under their contact section on the right side of their profile, right next to their badges.

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Groupie

Re: Refund for services not rendered

Thank you. A private message has been sent.