Refund account balance

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Groupie

Refund account balance

I'm part of a family plan and I thought I could just pay for my phones service  and I would get service but I didn't and I would like to get a refund.

3 REPLIES 3
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Agent

Hi there! Could you please provide us with more details about your inquiry? Are you the secondary line? Would you like to break from the family plan and use your account balance to pay your plan? 

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Groupie

I am the secondary line and our service ended and I wanted to get my service back up so I payed for mine but the primary line has to pay to get all our service back. I want to get my money back from the account balance and wait for the primary account to pay.

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Agent

Understood. Please, send us a private message with your phone number and PIN code to review your account.