Hey there, Jocrui! Thanks for reaching out to us here. We’d be happy to help. Can you please let us know when you did place the order?
Thanks for the information. We'll need to create an RMA on your behalf so you can return the phone. You'll be responsible to pay the shipping charges to return the device. It must be returned in the original packaging. The refund is given within 7-14 business days from the date we received the device and if it meets return policy requirements.
If you agree, please send us a private message with the Order Key, your phone number and PIN so we can proceed.
Good morning, @Jocrui! Sorry for the long wait! May we know what's wrong with the phone you bought?
We truly want to help you!