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Purchase error but bank still charged

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Groupie

Re: Purchase error but bank still charged

Having this problem now. How long did it take to get your money back?
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Agent

Re: Purchase error but bank still charged

Hey there, advgirl1! Debit card authorization holds can fall off the account (thus rendering the balance available again) anywhere from 1–5 days after the transaction date depending on the bank's policy. Credit card holds may last as long as 30 days, depending on the issuing bank. 

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Groupie

Re: Purchase error but bank still charged

i have the same issue i tried to order a iphone 6s plus and recieves error screen than directed back to cart with no confirmation number but charged 150$
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Agent

Re: Purchase error but bank still charged

Hello olandre12. Please check the status of the transaction with your card. If it is "Pending", we have not charged it yet. If your order was not completed, we won't finish the transaction, and the balance will be back to your card once it times out. If it is not in "Pending" status, feel free to send us a private message so we may look into it for you.

 

You can send a private message by clicking on my name, then selecting the message option from the profile page.