I tried upgrading to a Galaxay S8 last night under the $1 down promotion, I tried twice to order it. Once on my debit card and once on my credit card, the charges are both for $62.28. So you have taken out a total of $124.56, even though the order didn't go through. Your site gave me an error message as if my card had been frozen by my bank, but that's not the case. I saw in an earlier question that the billing and shipping address need to match? WHY?! I am paying for it, so I should decide where it gets shipped to. I don't live in a nice neighborhood and I'd rather have a $600 phone delivered to my work rather than my home. I have already emailed Boost and tried calling with no luck, but I can't just sit here when you have pending charges of over $100 and I don't have a new phone. Please call me ASAP because I'm very upset . I wonder if this has happened to anyone else? Makes me want to switch carriers..
Hello there, @katypie12! Thank you for reaching out to us about this matter. We’re really sorry to hear about this experience. Can you please confirm if you have received the order keys for both attempts to place the orders? If not, it is more likely for the orders not to be valid, and if you see you were charged it is because the cards was about to allow the payment but since it did not go through, the system put it the funds on hold, which will be released soon, depending on the bank.
Also, keep in mind that our payment does not allow customers to ship an order to a different address other than the card address.
We understand your concerns, @katypie12! In this case, please get in touch with your bank to get more info about that. Thanks.
Did the bank confirm that the payments are pending or were you told by the bank that the charges are valid charges from Boost Mobile -- according to the bank account statements? If so, please send us a private message for further help.