Phone order cancelled?

[Missmay76]

I ordered a new phone. And I checked the order today only to find that my express shipping new cell phone was cancelled. What’s going on? Why don’t I get my phone anymore?? It’s charged me 50$, but the order says it was cancelled!!!

[Kwameak]

Hi I have the same issue, my order was cancelled as well

[bellaray1]

I ordered a phone and my order was cancelled. I updated my profile and added a card for autopay and tried again. And my phone arrived a few days later. Hope this helps.

[Gcruz509]

Hey cara is there anyway you can help me as well my order was canceled as well and I don't know why

[Annie1424]

Hi there, @Gcruz509. We have received your private message and will reply shortly. 

[april35]

I’ve tried three times and all three times my order was cancelled. I wouldn’t have even known if I hadn’t kept checking the status. My money has not been refunded for my third try I need my money back if they’re not going to send me a phone

[melissac]

Sorry to hear that you’ve been experiencing this issue, april35. Please send us a private message. 

[april35]

How do I send a private message

[melissac]

Follow these steps:

• Click on the user name of the Social care agent. You will be taken to their profile.
•  Click the "Send this User a Private Message" located on the right hand side. 
• Type your message in the new window and click Send.

[april35]

Thanks I found it. Did you receive the message

[melissac]

We replied to your private message. Please check your inbox.