Phone order cancelled?

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Groupie

Phone order cancelled?

I ordered a new phone. And I checked the order today only to find that my express shipping new cell phone was cancelled. What’s going on? Why don’t I get my phone anymore?? It’s charged me 50$, but the order says it was cancelled!!!
157 REPLIES 157
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Agent

Hi there jarnoldpcpro. Please verify the following steps to help you place an order online:


1. Please make sure the Billing and shipping address are the same
2. Please make sure you're using a valid credit card. 
3. It is best if you use Internet Explorer as your Browser
4. Verify if your credit card has a block from bank to purchase on line.
Please verify these options if you continue to have issue please let us know.

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Enthusiast

1. Billing and shipping address are the same
2. The credit card i used the first handful of times is the same one i use for paying my monthly billing. The other two i have tried using i have used continuously online to make purchases snd never any issues until i use them to buy s phone from boost.
3. I have tried chrome, firefiren and ternet Explorer as my Browser
4. No block from bank to purchase on line.
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Agent

Understood. Please send us a private message to be able to further look into this. Victor21

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Accomplice

I feel you
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Accomplice

I was never able to buy one myself. So still stuck using an old iPhone Se. I went hours upon hours to try to get my phone through boost. They never helped me.
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Agent

Hi there Cailin. Are you still in need of assistance? Victor21

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Accomplice

Yep. But not really sure how you could help. Was sent in so many circles trying to buy a phone from you a year ago, that I’m still dizzy.
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Enthusiast

I ordered an iPhone 11 yesterday and when I went to check the status, it said canceled as well. They took the money and I'm not if I will be getting my phone or not. HELP PLEASE!