That’s just what they tell everyone, even though they know very well it’s not our banks.
I just ordered a phone and had the same problem of it being cancelled. I called boost first and they said my bank cancelled and then called them and they said it was on your end
Hello, @xyesso! We apologize for this experience. Definitely want to look into this for you. Can you please send us a PM with your order number so we can take look? You can send a private message by clicking on my name, then selecting the message option from the profile page.