Hey there @KIJOINU. We apologize for the inconvenience. There are many reasons why the order may be canceled. Are you trying to order the device with the BoostUP program?
Thanks! Would you please send us a private message with your phone number and PIN?
Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.
So sorry to hear that, Sherron23. Please send me a private message by clicking on my profile and selecting send this user a private message for proper assistance with this matter.