Phone order cancelled?

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Groupie

Phone order cancelled?

I ordered a new phone. And I checked the order today only to find that my express shipping new cell phone was cancelled. What’s going on? Why don’t I get my phone anymore?? It’s charged me 50$, but the order says it was cancelled!!!
157 REPLIES 157
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Agent

Please, send us a private message with the order number. 

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Accomplice

 
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Agent

Thank you! Please provide us with your email address. Do you have an account with us?

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Agent

Please send the information via private message.

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Accomplice

 
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Accomplice

Cancel my purchase plz
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Groupie

i ordered a phone and i went to check and it said it was cancelled
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Agent

Let me look into this for you. Please send us a Private Message by clicking on my user name and at the right side of the pane you will see the option to send a private message. Include your order number. 

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Accomplice

I ordered an iPhone last night and the $165 was taken out of my account but when I hit tracking it says order cancelled. Am I not getting a phone or my money? Please help this is bananas!
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Agent

Hi, Jillynichole. What you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours). If you need help speeding up the process, you can contact the issuing bank of your credit card.