Hi there, shawthom. Thanks for contacting us. We're sorry for the inconvenience with the order.
Please, make sure that the billing and shipping address are the same.
Hello, NicoleVick1991. We're sorry for this hassle. We'd like to look into this for you. Did you make sure the Shipping Address matched not only the Billing Address of the credit card being used, but must also the Address on the Account? If all 3 addresses do not match, the order will be cancelled.
Let's take a closer look! Please send us a private message so we may review the orders for you.
You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.