Phone order cancelled?

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Groupie

Phone order cancelled?

I ordered a new phone. And I checked the order today only to find that my express shipping new cell phone was cancelled. What’s going on? Why don’t I get my phone anymore?? It’s charged me 50$, but the order says it was cancelled!!!
157 REPLIES 157
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Groupie

Hi I have the same issue, my order was cancelled as well
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Enthusiast

I ordered a phone and my order was cancelled. I updated my profile and added a card for autopay and tried again. And my phone arrived a few days later. Hope this helps.
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Groupie

Hey cara is there anyway you can help me as well my order was canceled as well and I don't know why
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Agent

Hi there, @Gcruz509. We have received your private message and will reply shortly. 

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Accomplice

I’ve tried three times and all three times my order was cancelled. I wouldn’t have even known if I hadn’t kept checking the status. My money has not been refunded for my third try I need my money back if they’re not going to send me a phone
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Agent

Sorry to hear that you’ve been experiencing this issue, april35. Please send us a private message. 

Accomplice

How do I send a private message
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Agent

Follow these steps:

  • Click on the user name of the Social care agent. You will be taken to their profile.
  •  Click the "Send this User a Private Message" located on the right hand side. 
  • Type your message in the new window and click Send.
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Accomplice

Thanks I found it. Did you receive the message
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Agent

We replied to your private message. Please check your inbox.