Phone order cancelled?

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Groupie

Phone order cancelled?

I ordered a new phone. And I checked the order today only to find that my express shipping new cell phone was cancelled. What’s going on? Why don’t I get my phone anymore?? It’s charged me 50$, but the order says it was cancelled!!!
157 REPLIES 157
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Enthusiast

Did the boost up program and today I checked order status and it said it had been canceled why
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Enthusiast

My phone order says canceled why
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Enthusiast

My phone order was cancelled today for no reason. Why?
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Agent

Hey there, bellaray1. Please send us a private message with the order number.

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Enthusiast

?
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Newbie

The same thing happened to me over and over.  I then decided to update my profile and add all missing information.  At this time it is saying processing.  It normally said cancelled.  I can't say I will get the phone but I am moving forward.  Hope this helps someone.  Will update if I get the phone or they cancel my order.

 

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Groupie

My order was canceled but I didn’t cancel it. Why did his happen?
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Agent

Hi there, Jessmend. Thanks for contacting us. We're sorry for the inconvenience with your order. 

 

Most of the time this is related to the credit/debit card. We advise you to make sure that the shipping and billing address are the same. Also, try to contact your bank to confirm that they didn't blocked the transaction for security reasons. 

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Accomplice

Why are you still lying to customers, boost? It is NOT THEIR CARD, and YOU KNOW IT.
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Accomplice

Why are you still lying to customers, boost? It is NOT THEIR CARD, and YOU KNOW IT.