Phone order cancelled?

[Jillynichole]

Check card boost mobile 888 266 7848 on 9/25 -$165

[Jillynichole]

-$167.52 actually. Sorry.

[Jillynichole]

Was my phone order cancelled even though the $ was debited? ek-bepp-***** order #

[Fonsy82]

You need to contact your bank to verify the charges. Please remove your phone number from the public post. 

[Jillynichole]

That’s not my phone number that’s what the debit note on my bank account says from the $ you took out for my new phone. Is my order cancelled? Can you please tell me if the money is taken out if I will be getting my phone?

[Fonsy82]

Please send us a private message with order number. 

[roxanneayala]

I placed 2 orders for a phone and both orders are cancel ? Can someone please explain this.

[Victor21]

Hi there roxanneayala. Thank you for contacting us. Orders are cancelled if they do not pass our verification process. Please make sure the billing and shipping address are the same. 

[Cailin1828]

Customer service, that’s false info and you know it.

[jarnoldpcpro]

Yeah i have been trying for months to order a new phone on boosts website but everytime i do my order gets cancelled. I have tried at least 10 times and used 3 different credit cards but each time still getting cancelled. Funny things is the one credit card i have they use each month to pay my bill. I have been a loyal customer since boost has been in an existence. I am about on my last nerve with them.
If i cant get this resolved i think i will leave and try a competitor of theirs.