Phone order cancelled?

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Groupie

Phone order cancelled?

I ordered a new phone. And I checked the order today only to find that my express shipping new cell phone was cancelled. What’s going on? Why don’t I get my phone anymore?? It’s charged me 50$, but the order says it was cancelled!!!
157 REPLIES 157
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Enthusiast

I ordered last night and today I called customer service and they said they will cancel it but today I checked my order status and it says that it has been shipped and they are charging me the first installment agreement (payment)
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Agent

Hi there, Mfabela23. Please, send us a private message with the phone number and PIN to have a look at the account. 

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Enthusiast

My order got sent back 🙄
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Agent

Hello, @Sherron23. We've received and replied to your private message. Please check your inbox. We'll continue assisting you in private.

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Accomplice

That’s just what they tell everyone, even though they know very well it’s not our banks.


@Hunterketchens wrote:
I just ordered a phone and had the same problem of it being cancelled. I called boost first and they said my bank cancelled and then called them and they said it was on your end

 

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Newbie

Hi!!! This same situation has been happening to me and i have tried to order the same thing but you guys keep cancelling it’s ridiculous
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Agent

Hello, @xyesso! We apologize for this experience. Definitely want to look into this for you. Can you please send us a PM with your order number so we can take look? You can send a private message by clicking on my name, then selecting the message option from the profile page.

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Accomplice

Can i cancel my order
Agent

Hi there, Missmay76. Thanks for contacting us. 

 

When did you place the order? It can only be cancelled within 4 hours. 

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Accomplice

Can i cancel my order just did