Hello, my name is Matthew. I had transferred my phone number to Boost earlier today and paid the $35 monthly fee. Yet, when I call customer service, it says I don't have enough on my balance and I need to pay $0 to use Boost's service. I don't know what happened. I checked on the MyBoost app, and it says that I made the payment earlier this morning, yet I still can't make a call or even send a text
We understand your frustration, @Element14, & we apologize for the inconvenience! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.