Hi, Sam0921! We’d be happy to help. First, we’ll need to verify your account. Can you please private message us with your phone number and pin code?
Hey there, @Sharonda73! We're deeply sorry to hear that. Do you have auto-pay? Bear in mind that, if auto-pay is active, it will take money off your card on a monthly basis. In this case, you must remove auto-pay to avoid further charges.