I just got my phone, activated it and tried to make a payment so I could use the phone. The payment was denied so I called Boost and they said the bank denied it. I called the bank and they said Boost was putting in a charge for 0.00 $,. I called Boost again and no one could fix the problem. Any ideas.
The customer service department is confused and not trained well. The reach support was awesome though.
Hi there DA. Please verify the following steps to help you place an order online due to receiving an error while trying;
1. Please make sure the Billing and shipping address are the same
2. Please make sure you're using a valid credit card.
3. It is best if you use Internet Explorer as your Browser
4. Verify if your credit card has a block from bank to purchase on line.
Please verify these options if you continue to have issue please let us know. Victor21
Hey there, @Josh_213! We recommend you to contact American Express to confirm this card. Also, bear in mind that your card must have a billing address attached to it. That Billing address must match your shipping address.
Hi, Blazer! We apologize, but this happens when the payment exceeds limits placed on payments within a certain time frame. These limits are in place for your protection against fraud. We will continue to assist you through your private message.