Payment Method Declined

Groupie

Payment Method Declined

My account keep declining my debit card preventing me from making purchases or adding funds to my account. i have tried to add funds with 3 different cards and all 3 have been declined 

3 REPLIES 3
Agent

Re: Payment Method Declined

Sorry to hear that, @Larryg612. Let's take a closer look at this. Are you trying to make the payment using the My Boost app or online? Are you getting a specific error message? 

Groupie

Re: Payment Method Declined

After selecting Submit Payment i get  a red error message that reads

 

"Transaction has been declined. Please use a different payment method.

 

"VEBS00451"

 

I have tried both the website and the boost app with no luck.

Agent

Re: Payment Method Declined

Let's do some investigating. Please send us a private message with the account phone number and pin code.