Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html
Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html

Paid Bill and Changed Plan, but Service Remains Interrupted

Highlighted
Groupie

Paid Bill and Changed Plan, but Service Remains Interrupted

My phone's payment was due yesterday, February 28th. This morning when I went to go pay it, I decided to switch to the $50 unlimited plan.

Everything went fine, and I even received an email and text confirmation, but after about 2 hours, everything stopped working.

At first I thought it was just my data (which would have made this the third time I've had data issues when resetting my plan), but when I tried to make a phone call, it told me my service was interrupted. The Boost Mobile website is not letting me log in on either of my devices, so I can't access my account information at this time.

It seems that every month for the past few months, I've been having issues when it came time to pay for my service.

I have already tried manually updating the PRL, restarting my phone, dialing # # 72786 # , and even removing and re-inserting my SIM card.

This is beyond frustrating, and I really don't want to be spending 50 dollars a month on a phone service that doesn't even function.
1 REPLY 1
Highlighted
Agent

Re: Paid Bill and Changed Plan, but Service Remains Interrupted

Hi there! Sorry to hear that you’ve been experiencing this issue. We’d be happy to help. Please send us a private message with your phone number and pin code.