Good day, Amourr-C. Thanks for reaching out to us! We'd like to review the account. Would you please send us a private message, so we can further assist you? To send a Private Message you can go to your profile and click on the icon with an envelope. Then you enter the username of the person you want to send a message to and the subject. Or you can go to the user profile by clicking on the username and click on "Send this user a Private Message".