Ordered a phone and can’t check status

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Newbie

Ordered a phone and can’t check status

So I ordered an iPhone 6s 128gbs last night and got the email confirmation with the order key from my account. And I went to check the order status and when I go to check it says my email is invalid? How can it be invalid when I get emails from you about account changes? And you sent me the confirmation for the order?!
3 REPLIES 3
Agent

Re: Ordered a phone and can’t check status

We definitely want to get this figured out for you ASAP. Please, send us a private message with your phone number, PIN code, and order number to further assist you. 

Groupie

Re: Ordered a phone and can’t check status

I am also having same problem. I can't check my phone's status and the order confirmation page keeps saying that my email is invalid when I know it isn't.
Agent

Re: Ordered a phone and can’t check status

Hi there, @NIKJ86! Please, send us a private message with your order number to further investigate.