Dear Boost, can you please assist with this:
I ordered a pre-owned Samsung S6. It arrived yesterday and when I turned it on, I noticed the Home button was not working (touchscreen/volume/power buttons worked).
I want to get a refund but I'm told that I need to pay to ship it back... I understand if I don't like it, I should pay to ship it back; but the phone was sent to me defective, can you please provide a prepaid return label or provide me an alternative solution where I am not out of money for something that should have worked in the first place (like return to Boost Mobile store).
Really sorry to hear that, vfarn! Let’s get you taken care of. Can you please send us a private message with your Order Key?
Note: To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".
Hello, @juliemhume. Thanks for reaching out to us. Can you please let us know when and where did you purchase the device?
Don't hold your breath... I basically got a message saying that they can't do anything about the return shipping charge.
Thanks for the information, @juliemhume. To return the device, we'll need to create an RMA on your behalf. The customer is responsible for paying shipping charges when returning a device.
To proceed with the RMA, please send us a private message with the Order Key, Email address, phone number, and PIN (if available).
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".
The phone I purchased also has a stuck home button, I need assistance on returning it for a non-defective device.