So sorry to hear about this experience, efull4. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way, we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agent's user names and select the option send this user a private message.
You can activate it on your account or with a brand new number. Even if the phone doesn't reach the home screen, is can appear on the account.
I cannot do that without the IMEI/ serial number which I do not have because the box it came in was thrown away with Christmas wrapping.
Please, send us a private message with the order number and we'll provide you the serial number for the phone.