Order

Highlighted
Groupie

Order

I have just placed an order, but after I got the confirmation, one of the phones was wrong.  How can I correct that before it it sent?

3 REPLIES 3
Highlighted

Sorry to hear that, Banarenth. Orders can not be edited, in this case we can request the cancellation of the order or you can wait to receive the order and then return it. It is up to you.

Highlighted
Groupie

I was finally able to get ahold of someone on the Facebook page and explained my wishes. She automatically sent a cancellation request but I won’t know until tomorrow if it went through so I can reorder it. At this point, I would be happy if I could cancel the cancellation request because now everything is even more complicated and will likely lead to delays

 

Highlighted

Oh, I see! Unfortunately once the case is submitted it can not be cancelled. I apologize.