We definitely want to get this figured out for you ASAP. Please, send us a private message with your order number and full name used for the order.
Sorry to hear that @flynn13. Can you please send us a private message with the order number and name used to place the order? We'd like to help.
Hello, @Trevon. Thank you for stopping by. Could you please send us your order number in a private message to better assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M.