Order status cancelled

Order status cancelled

I ordered my new iPhone through boost up and it says my order status got cancelled but the money was taken out. So is it cancelled or no?
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Agent

Re: Order status cancelled

Hi there! Definitely wanna look into that for you. Please send us a private message so we may work directly with you.

 

You can send a private message by clicking on my name, then selecting the message option from the profile page.