Order status Canceled?

Enthusiast

Order status Canceled?

I recently bought the new S10e off of the website using the Boostup plan and I go to check as it says order canceled. They charged my card and everything.

6 REPLIES 6

Re: Order status Canceled?

Same with my order! I placed an order for the new iPhone XR day before yesterday and even paid for next day shipping. I got a purchase confirmation email from Boost right after I ordered it but when I went to check the order status this morning to make sure it'd be arriving today, it showed as cancelled! 

Agent

Re: Order status Canceled?

Hi there nelsonmadison. Let me look into this for you. Please send us a Private Message by clicking on my user name and at the right side of the pane you will see the option to send a private message. Include your order number.

Enthusiast

Re: Order status Canceled?

I ordered a iphone xr on the boostup plan yesterday and my order was cancelled today? What do i do about it?
Agent

Re: Order status Canceled?

Hello, Renee2. We definitely want to look into this for you. Can you send us a private message with your phone number, pin code and order key number?

Groupie

Re: Order status Canceled?

Same here, I ordered an IPhone 8 yesterday it sent a confirmation email and all then I checked my order status today and it says canceled
Agent

Re: Order status Canceled?

Hello, @Kendrell1193. Thank you for stopping by. Could you please send us a Private Message to better assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M.