Order states "Shipped" but no tracking number sent

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Enthusiast

Order states "Shipped" but no tracking number sent

I order a Samsung Galaxy S8 on July 14th with 3-5days shipping. When I go check the order status it states "Shipped" but i have yet to receive a tracking number so i can track my package.

 

Can you please help?

Thank you

15 REPLIES 15
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Accomplice

Hey and my order number is ek-bepp-XXXX

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Agent

Hi there Lovingme22. We do apologize for this inconvenience. We would need to verify the time in the system when the order was placed. If it was before 1PM we would submitted a refund case for the $12 back to your account.  The order will be delivered tomorrow by 8PM. Victor21

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Accomplice

Yes I ordered it at 9am yesterday
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Agent

Understood. It is best to wait until you receive the package to confirm the delivery date and time on the report. Please contact us as soon as you receive your package or best convenience time and we will start the process. Victor21

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Accomplice

Okay I will do that thank you so much it say it should be here tomorrow by 8pm
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Agent

Great! Yes, as per the shipping information on FedEx, you should have your package tomorrow by 8pm. Victor21