Order states "Shipped" but no tracking number sent

Go to solution
Accomplice

Re: Order states "Shipped" but no tracking number sent

Hey and my order number is ek-bepp-XXXX

Agent

Re: Order states "Shipped" but no tracking number sent

Hi there Lovingme22. We do apologize for this inconvenience. We would need to verify the time in the system when the order was placed. If it was before 1PM we would submitted a refund case for the $12 back to your account.  The order will be delivered tomorrow by 8PM. Victor21

Accomplice

Re: Order states "Shipped" but no tracking number sent

Yes I ordered it at 9am yesterday
Agent

Re: Order states "Shipped" but no tracking number sent

Understood. It is best to wait until you receive the package to confirm the delivery date and time on the report. Please contact us as soon as you receive your package or best convenience time and we will start the process. Victor21

Accomplice

Re: Order states "Shipped" but no tracking number sent

Okay I will do that thank you so much it say it should be here tomorrow by 8pm
Highlighted
Agent

Re: Order states "Shipped" but no tracking number sent

Great! Yes, as per the shipping information on FedEx, you should have your package tomorrow by 8pm. Victor21