Order returned to shipper

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Order returned to shipper

I placed an order on the 7th and apparently the FedEx guy didn't read the apt# or something because he tried to deliver it to my neighbor. Can I get it sent back out again with delivery instructions added this time?
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Agent

Hi, Douglas_2006. Once the order is returned, it can't be shipped again. It'll be sent back to our warehouse, and a refund will be processed. We apologize for any inconvenience.

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Agent

Hi, Douglas_2006. Once the order is returned, it can't be shipped again. It'll be sent back to our warehouse, and a refund will be processed. We apologize for any inconvenience.

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Accomplice

I never received my new phone yesterday and I looked and FedEx is sending my package back to the shipper and my money is not back on my car my order number is ek-bepp-****. And the phone was delivered back so why is my money not back o n my card.

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Agent

Thanks for contacting us, Itxnishaaa. We received your private message. we'll continue to assist you in private.