Hello, @Yfernandez! Really sorry to hear about that. There are many reasons why you might have experienced this issue. We recommend you to use a different card if possible. An alternate option would be to try purchase the device in-store if available. Thanks.
For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.